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Return Policy
Received a damage product? Don’t worry! You can start your return anytime within 14 days of delivery.
Take a look at our return policy below, then email support@remote-gift.com the following information:
- Order number
- Date your package was delivered
- Reason for the return (which product was received damaged )
- A few photos of the damaged product.
- Item Name/Model Number
A few things to note:
Returns must be made in the original box/packaging.
Please make sure to inspect your product thoroughly and report any issues or damage to us within 3 days of delivery so we can get you the help you need.
If you don’t have the order number or original contact email, please include any details you do have (name, address, order date, product name, etc) in your email.
Return Eligibility
All sale items are final sale.
If you received a damaged item, we MUST be notified within 3 days of receiving the product.
To qualify for a refund, items must be sent back in new, unused condition.
Eligible items purchased from remote-gift.com may be returned within 14 days of delivery unless otherwise noted. Additional guidelines may apply.
Return Process
To start a return, please email support@remote-gift.com. You’ll receive instructions and all updates through email.
When sending your product back, please make sure to use the original packaging, and to include all parts, pieces, printed materials, and accessories. Please also include a copy of your packing slip.
If you choose your own packaging, we will not be able to issue a refund. If you choose alternate method of return and the item is lost or damaged in transit, we will not be able to issue a refund. We recommend that you select a method of shipping with tracking and insurance. Return shipments received without the packing slip will not qualify for a credit.
Once the product is received, you can expect your refund within 7 to 10 business days.
If you have any questions, please don’t hesitate to reach out! We’re happy to walk you through the process.
Damaged in Transit
We kindly request that you do not decline ground shipments, even if the box appears to be damaged. In many cases, despite the box's condition, our products are packaged with great care. We always require digital photos of any damages. Please take pictures of both the damaged piece and the box it arrived in. Remember to keep all original packaging until the claim is resolved. We cannot arrange pickup or replacement for damaged items unless they are in their original packaging. If items are refused due to damage and upon inspection, no damages are found, you will be responsible for the incurred shipping costs.
If you do notice any damage, please contact us immediately at support@remote-gift.com, so that we can assist you in replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.